Refund Policy
All sales are final unless otherwise noted.
Please read and make sure you fully understand our refund policy prior to making a payment.
Optimerce operates as a business and we expect clients to understand and respect our policies. Our goal as an internet marketing company is to bring the highest value per dollar spent by our clients, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on time with respect to the services offered to the client.
THIS IS OUR REFUND AND CANCELLATION POLICY AND BY HIRING OPTIMERCE FOR SERVICES YOU ARE BOUND BY THIS AGREEMENT AND YOU AGREE TO ABIDE BY OUR POLICIES.
Web Development
Web design and development projects require extensive resources, consume our time and incur internal expenses. Therefore once a payment or deposit is made, it is non-refundable. If a project gets canceled, delayed or postponed by the CLIENT, then all money paid will be retained by OPTIMERCE and if applicable, an additional cost will be charged to the CLIENT for all work completed beyond what was already paid for. No exceptions.
Search Engine Optimization, Social Media Marketing, & Internet Marketing
Payments for Search Engine Optimization, Social Media Marketing or any of our Internet Marketing services are non-refundable even if a fee was paid in advance. Once a payment or deposit is made, there are no exceptions to our refund policy.
ABOUT REFUNDS / NO REFUNDS
Once we have begun service or labor on your project, accounts, orders, etc, we do not issue refunds for any reason.All services are offered at the client’s own risk: no guarantees, no refunds, no exchanges, no credits. Optimerce and its affiliates, subsidiaries and vendors cannot and will not be responsible or liable for you monetary investment or loss in any way.We do not know of a single PPC or digital advertisement provider that offers refunds on ads, clicks, budget, etc. Once you have spent money for ads on Google, Facebook, Twitter, LinkedIn, etc, you will almost certainly never see that money returned again, for any reason, no matter how compelling or justifiable your case may seem. The companies mentioned here are global titans, they and many others like them simply will not be swayed when it comes to refunding requests or service issues, including but not limited to loss of investment or loss of business or unexpectedly high charges for click costs and placements.Our view is that business, advertising and marketing are all ventured as a form of risk, effort and resources are expended in the hope of gain, profit or desired results, but it is not uncommon for any or all of those endeavors to fail.
Monthly Marketing Plans Cancellation Policy
Successful Optimerce clients on an ongoing monthly marketing plan may cancel their plan, with 30 days prior written notice. Optimerce does not refund partial month payments. Cancellation only applies after the 30-day cancellation waiting period is over. Clients will be charged for any work done during the 30 cancellation period. Optimerce does not guarantee sales generated from any client advertising campaign.
Exceptions:We reserve the right for management to make exceptions and issue refunds or credits at their sole discretion only.
Effective Date(s) and Changes:This refund policy is effective as of 2022-11-12.
We reserve the right to modify the terms of this policy at any time and at our sole discretion, by posting the changes on this page.
YOUR CONTINUED USE OF THE WEBSITE AND OUR SERVICES FOLLOWING OUR POSTING OF A CHANGE NOTICE WILL CONSTITUTE BINDING ACCEPTANCE OF THOSE CHANGES.
If you have any questions
Contact us by email: info@optimerce.com.au or on our website www.optimerce.com.au